QUESTIONS?
What is the KOZY Hoodie?
The warmest & cosiest item of clothing you will ever own! High quality Sherpa material perfect for warming you up when you feel nothing else will. Everyone loves a huge comfy hoodie and everyone is a sucker for a blanket so why not combine the two and get the best of both with the KOZY.
Where are you based?
We are based in Manchester UK.
What material is the KOZY made from?
The Kozy Hoodie is made to last with high quality 100% sherpa inside & a flannel fleece outer layer.
Can I wash my KOZY?
Yes the KOZY is machine washable. However we do recommend a 20-30 degree heat as the material may be effected if too hot.
What are the dimensions of the KOZY hoodie?
89x100cm. Its a one size fits all Hoodie suitable for anyone 11 years +
54x61cm - Kids Kozy Sizing
How is the Kozy Hoodie packaged?
All Kozy Hoodies come folded with a ribbon/bow. The Kozy is the perfect gift for family & loved ones!
What happens if I don’t like the KOZY when it arrives?
No problem! We offer a 7 day returns policy. We are that confident that you will LOVE your Kozy Hoodie. See returns and delivery for more information regarding returns.
Where do you deliver to?
We deliver worldwide however prices may vary if your address is outside of the UK. Head to our checkout and shipping to see all delivery pricing!
How long will my Kozy Hoodie take to arrive?
We use Royal Mail delivery for all our orders within the UK. You can expect your parcel within 2-4 business days with Standard Delivery (or 4-8 business days for any orders outside of the UK) or Express UK Delivery is expected 1-3 business days.
Please note for next day delivery you MUST order before 4pm. Bank Holiday's don't apply.
For all INTERNATIONAL ORDERS: Delivery between 11-14 working days.
How do I use a discount code?
To use a discount code add your item to cart. Hit the checkout button & tap 'show order summary' type in your discount code and press apply and proceed to pay.
My order has not arrived?
If your order has not arrived please contact us via our email hello@thekozyhoodie.co.uk or Instagram Instagram.com/thekozyhoodie.
Please insure that you send us your order number with the email so we can take a look at the issue for you. Please read below before contact us!!!
SCAMMER ALERT:
We have been receiving quite a few emails from customers thinking they haven't received an order from us. There are several companies impersonating us online claiming to be the Kozy Hoodie with similar website URLS. They run ads on Tiktok using our content directing people to fraudulent websites. Before you message us please look at your browsing history and make sure that the item you've purchased was from THIS website. If it wasn't and you have been scammed please contact your bank and report the issue.